These Terms apply if you want to buy anything using the Site.


1.1 If you want to order anything from us you must create an Account.

1.2 By creating an Account, you commit to:

  • providing accurate and truthful information.
  • Maintaining the accuracy of this information.
  • Not sharing your Account with others.
  • Safeguarding the confidentiality of your Account details.
  • Refraining from disclosing your username or password to others.
  • Logging off when exiting your Account.

1.3 We reserve the right to close your Account at any time without providing a reason. If your Account is closed, any outstanding balance owed to you will be refunded..

1.4 In the event that a payment to your bank account is declined, and you do not provide an alternative bank account within 28 days of our request, we may retain the funds in that account to cover the expenses we have accrued, and you will not be entitled to any reimbursement..

1.5 If we suspect any fraudulent activity on your part, we reserve the right to report such actions to the Police. Additionally, we may retain any balance displayed in your Account to offset the expenses incurred in addressing the suspected fraud.

1.6 You may only have one Account with us.

1.7 You can cancel your Account with us at any time; all you need to do is to email us at


2.1 We do not provide medical advice, whether on the Site or elsewhere. Any advice offered on the Site is of a general nature and should be confirmed by a healthcare professional. You agree not to use any Product until you have taken reasonable precautions to ensure it will not pose harm to you.

2.2 We sell medicines to licensed medical specialists only.

2.3 We will deliver any products you order in the manner you select using the Site.

2.4 All Product images displayed on the Site are for illustrative purposes only. We cannot guarantee that the packaging depicted will match what you receive, nor can we ensure that the colors shown on your screen will be identical to those we provide.

2.5 All measurements/sizes we publish are subject to minor variations in manufacture.

2.6 You warrant that the information that you give to us is accurate, complete and not misleading in any way.

2.8 We do not guarantee the availability of any Products from our stock, and we retain the right to cancel any of your orders if we are unable to provide the Products within a timeframe that we, at our sole discretion, consider reasonable.

2.9 All pricing information presented on the Site is accurate at the time of publication. However, we retain the right to modify prices and make adjustments or remove any advertised items and special offers periodically.

2.10 In the event that prices change during the period between your order being placed for Products and us processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price and will have the opportunity to cancel your order with us.


3.1 We bear no responsibility for import duties and taxes that may arise from the provision of our services outside of Europe. We will not provide calculations or estimates regarding these matters.

3.2 You acknowledge and agree that you are the importer of record, and it is your responsibility to ensure that your use of any Product we provide is fully compliant with the laws of the country in which you intend to use it.

3.3You guarantee that the use of any Product is lawful in the jurisdiction where you plan to use it and agree to indemnify us against any losses we may incur should you violate this warranty.


4.1 A binding contract, on these Terms, will come into existence when we accept an order from you.

4.2 You have the option to modify your order at any time until we formally accept it.

4.3 Upon placing an order with us, you will receive an email acknowledging the order and its value. Please note that this acknowledgment does not constitute acceptance of your order.

4.4 We will tell you, by email, when we have accepted your order (or any part of it), and that email will count as our acceptance of that order.

4.5 If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.

4.6 You will become the owner of the Product as soon as we have received full payment for it.

4.7 In the event that we reject your order, we will refund all payments you have made using the same payment method within 14 days of the rejection.

4.8 We have the right to refuse any order, at any time and for any reason.

4.9 To place an order valued at over €/$ 5,000 please email our customer service team:


5.1 We will not retain any information relating to your bank or credit cards except the information that you give to us so that we can credit your bank account.

5.2 Our payment gateways may retain information relating to your bank and credit cards, so that they can provide their payment service.


From time to time, we may provide voucher, discount, and coupon codes, and their effectiveness will be subject to the terms on which they are offered.


7.1 We cannot assure that any quoted delivery time will be met, and we shall not be held liable for any delays that may arise.

7.2 Delivery will only be made when we have received payment in full from you.

7.3 We will deliver the Product solely to the address and using the method you specified during the ordering process. You may also arrange to collect the Product from our premises with a prior appointment.

7.4 If we provide free delivery for any Product, the delivery method will be determined by us..

7.5 We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and we will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order and emailed to us at

7.6 Please ensure that you furnish us with the accurate delivery address and contact information. Once we have dispatched your order, any errors cannot be rectified or compensated for.

7.7 You must ensure that we can make the delivery. We have the right to charge additional delivery and administration charges if a delivery is refused.


8.1 We can only accept returns for products deemed faulty. Once products have left our supply chain, we cannot ensure they meet acceptable quality standards or have been stored in accordance with the manufacturer’s recommendations.

8.2 Products that Frei Medical Supply Kft consents or directs in writing to be returned should be returned by the Customer to Frei Medical Supply Kft or any other destination specified by Frei Medical Supply Kft. Frei Medical Supply Kft is not responsible for any damage to the products during the return shipment. To arrange for a return, you must inform us by email at as soon as possible and within 24 hours of delivery. We may request photographic evidence of any issue, and you should not return the Product until you have received further instructions from us. Incorrect goods must be returned unopened in their original packaging.

8.3 You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may confirm the terms of the agreement between you and us and the Product we are selling by email.

8.4 Any failure to comply with these provisions may mean that your right to a refund is lost.

8.5 All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).

8.6 You must include the date of your order, the order number, your name and address, and tell us what Product you are returning by emailing

8.7 The Seller retains the right to dispose of any goods returned by the Buyer without the explicit consent of the Buyer. Products that do not pass inspection upon return may either be destroyed or returned at the expense of the customer.


9.1 In the unlikely event that you wish to make a complaint about any product or service we offer, please contact us at You must tell us in writing within 14 days of the problem arising, by giving us full details of your dispute or claim.

9.2 If the issue cannot be resolved within 60 days of your initial notification, we each agree to attempt to settle it through mediation in accordance with the Centre for Effective Dispute Resolution Model (“CEDR”) Mediation Procedure.

9.3 Unless otherwise agreed between you and us, the mediator will be selected by CEDR.

9.4 To start the mediation, either party must give the other written notice (“ADR Notice”) requesting the mediation. A copy of the request should be sent to CEDR.

9.5 The mediation will start not less than 60 days from the date of the provision of the ADR written notice. 

9.6 You and we both, irrevocably, agree that neither you nor we may commence any court proceedings in relation to any dispute arising out of any matter relating to these Terms until we have first attempted to settle the dispute by mediation and either the mediation has been terminated or the other party has failed to participate in the mediation for a period of not less than 30 days from the date of the commencement of the mediation.


10.1 We do not exclude or limit our liability to you in any manner where such exclusion or limitation would be unlawful. This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, subcontractors, or for instances of fraud or fraudulent misrepresentation.

10.2 We will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under or in connection with the order you have placed with us.

10.3 Subject to Clause 11.1, our overall liability to you, whether in contract, tort (including negligence), breach of statutory duty, or any other legal basis, concerning the provision of any products or services, will be capped at the amount you paid for such product or service.

10.4 We disclaim all warranties, express or implied (to the extent permitted by law) including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. We do not warrant that the Site or any notification sent by us to you will be free of viruses or other harmful components.

10.5 We do not accept any liability or responsibility for the actions or omissions of any third party, including any doctor which we recommend to you.

10.6 We hold no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use any of our products or services in a manner inconsistent with these Terms.

10.7 We have no liability for any loss or damage which arises from your failure to inform your own doctor or other health care professional or that of any patient for whom you have obtained the Product about that Product or the Services which you order from the Site. 


11.1 We will not be liable for any failure or delay in performing our obligations under these Terms if that failure or delay arises because of any cause beyond our reasonable control.

11.2 If this happens:

We will tell you as soon as we reasonably can;

We will do all that we, reasonably, can to minimize the delay;

If we cannot minimize the delay, we will cancel your order for the Product and refund you the money you have paid us, using the same method by which you paid us.


12.1 We reserve the right to transfer (assign) our rights and obligations under these Terms to a third party, which could occur if we sell our business. In such a case, we will notify you, and your rights under these Terms will remain unaffected.

12.2 You may not transfer (assign) your rights and obligations under these Terms.

Apply for treatment

Fill out this form and our specialists will provide you with the best offer!

    Apply for treatment

    Fill out this form and our specialists will provide you with the best offer!